Reservation of accommodation at the DIANA hotel,  step 1/3
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By submitting a reservation, you confirm that you agree to the general terms and conditions below. By submitting the reservation, you also agree to the hotel staff verifying your request, they contacted you back and informed you about specific accommodation options on the date you selected. [View terms and conditions ...]


General terms and conditions of accommodation at the Diana hotel, valid for 2023

  1. Accommodation can be booked in writing via the booking form located on the website www.hotelkarvina.cz, or by email to info@hotelkarvina.cz
  2. A reservation confirmed in writing by the hotel reception is binding for both contracting parties.
  3. In order to accept the reservation, the hotel is entitled to request an advance payment of 40% of the expected amount for accommodation.
  4. The guest is obliged to pay the deposit by the stated due date. If they do not, the reservation is not valid.
  5. The advance payment is paid cashless on the basis of the issued invoice.
  6. The guest is obliged to pay the additional payment for accommodation during the stay, no later than 10:00 a.m. on the day of departure.

Hotel accommodation

  1. Accommodation on the day of arrival is possible from 1:00 p.m. to 8:00 p.m. Possibility of earlier accommodation for a fee of CZK 500. Late check-in must be reported to the hotel reception by phone or in writing. In the event that the guest does not show up for check-in by 8:00 p.m. without prior arrangement, the hotel is entitled to cancel the reservation.
  2. On the day of departure, you must leave the room by 10:00 a.m. You can leave the room later until 3:00 p.m. for a fee of CZK 500.

Cancellation Policy

  1. The cancellation conditions apply to the cancellation of the reservation by the client.
  2. Individual guests - In the event that the guest cannot board the accommodation according to the agreed reservation, he will be offered an alternative date of stay, in the event that he does not use this option, the deposit paid will be returned to him, taking into account the following conditions:
    • A cancellation fee of CZK 500 is charged for cancellations from 30 - 21 days before the start date.
    • In case of cancellation of the stay from 20 - 14 days before the start date, an amount of 50% of the paid deposit is charged.
    • In case of cancellation of the stay from 13 - 7 days before the start date, an amount of 70% of the paid deposit is charged.
    • If the stay is canceled less than 7 days before the start date, the amount of 100% of the paid deposit is charged.
  3. Group bookings - The ordered services and their number are binding and will be charged even if they are not used. The deposit paid will be returned subject to the following conditions:
    • If the event is canceled from 6 - 2 months before the start date, an amount of 50% of the paid deposit is charged.
    • If the event is canceled less than 2 months before the start date, an amount equal to 100% of the paid deposit is charged.
  4. The hotel is entitled to use the paid deposit to pay the cancellation fees.
  5. In case of cancellation of a stay for which an advance payment was made and according to the cancellation conditions if the amount of the advance paid is higher than the cancellation itself, the hotel will refund the customer the amount exceeding the cancellation fee.
  6. In the event of early termination or interruption of the stay without fault of the hotel, the hotel is not obligated return to the customer the paid price of the stay or its proportional part.