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By submitting the questionnaire, you confirm that you agree to the general terms and conditions below. By sending the questionnaire, you also agree that the hotel staff will verify your request, contact you back and inform you about specific accommodation options in your chosen date.

Terms and conditions


General terms and conditions of accommodation at the Diana Hotel, valid for 2022

  1. Accommodation is booked in writing via the booking form, which is located on the website www.hotelkarvina.cz, or by email to info@hotelkarvina.cz
  2. Reservations confirmed in writing by the hotel reception are binding for both parties.
  3. To accept the reservation, the hotel is entitled to demand an advance payment of 40% of the estimated amount for accommodation.
  4. The guest is obliged to pay a deposit in the specified due date. If they do not, the reservation is not valid.
  5. The advance payment is made non-cash on the basis of the issued invoice.
  6. The guest is obliged to pay a supplement for accommodation during the stay, no later than the day of departure by 10.00.

Hotel accommodation

  1. Accommodation on the day of arrival is possible from 13.00 to 20.00. Possibility of earlier accommodation for a fee of 500 CZK. Later check-in must be announced by telephone or in writing to the hotel reception. In the event that the guest does not arrive by 8 pm without prior arrangement, the hotel is entitled to cancel the reservation.
  2. On the day of departure, it is necessary to leave the room by 10.00 am. Possibility of leaving the room later by 3.00 pm for a fee of CZK 500.

Cancellation Policy

  1. Cancellation conditions apply to the cancellation of the reservation by the client.
  2. Individual guests - In case the guest cannot start the accommodation according to the agreed reservation, he will be offered an alternative date of stay, if he does not use this option, the paid deposit will be refunded with regard to the following conditions:
    • If the stay is canceled from 30 to 21 days before the start date, a cancellation fee of CZK 500 will be charged.
    • If the stay is canceled from 20 - 14 days before the start date, an amount of 50% of the paid deposit is charged.
    • If the stay is canceled 13 - 7 days before the start date, an amount of 70% of the paid deposit is charged.
    • If the stay is canceled less than 7 days before the start date, the amount of 100% of the deposit paid will be charged.
  3. Group bookings - Ordered services and their numbers are binding and will be charged even if not used. The deposit paid will be refunded subject to the following conditions:
    • If the event is canceled 6 - 2 months before the start date, an amount of 50% of the paid deposit is charged.
    • If the event is canceled less than 2 months before the start date, an amount of 100% of the deposit will be charged.
  4. The hotel is entitled to use the deposit paid to pay cancellation fees.
  5. In case of cancellation of a stay for which an advance payment has been made and according to the cancellation conditions, the amount of the deposit paid is higher than the cancellation itself, the hotel will refund the amount exceeding the cancellation fee.
  6. In case of premature termination or interruption of the stay without the fault of the hotel, the hotel is not obliged to return the paid price of the stay or its proportional part to the client.